Copyright © 2023-2024 My Little Lord Ltd – Company Number 14758584
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(Last update 03 June 2024)
Can I cancel my order? Yes, you can!
Following the submission of an order you have 24h to request the cancellation of the same. To request the cancellation you should send email to [email protected] and in Subject please write “Cancellation order number: your-order-number)” in the body of your email please describe the reason why you need to cancel the order.
If your order will be already processed in that case we are unable to cancel your order and we need to process it as refund.
Do you offer refunds? Yes, we offer refund!
If the item arrived damaged please contact us as soon as possible by email at [email protected] or by Whatsapp and let us know about it and include picture of the difect/damage. We will offer full refund or product exchange as your preference!
If you change idea about the item and you do not want to exchange it for different size or different product you should complete our RETURN FORM. We will back to you in max 24h (usually we reply in max 2h) with information how to return the product. Wer will issue refund of the order only following received the article that you want to refund. (2 days following the return will be completed)
Can I exchange an item for a different size/color? Yes, you can!
We always advise to check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled.
If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will request the original item to be returned and you will receive the new one.
In this process you can also ask for a refund if you prefer.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:
My Little Lord, 171 Gladiator Road, Cambourne, CB23 6JZ, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at [email protected].
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Italian family creating fun, stylish clothes inspired by our passions and everyday life.
171 Gladiator Road, Cambourne, CB23 6JZ, UK
Email: [email protected]
Phone: +44 07385 154908
Copyright © 2023-2024 My Little Lord Ltd – Company Number 14758584