Yes, you can!
Following the submission of an order you have 12h to request the cancellation of the same. To request the cancellation you should send email to [email protected] and in Subject please write “Cancellation order number: your-order-number)” in the body of your email please describe the reason why you need to cancel the order. You will get a reply email in 24h max from your email to confirm the cancellation. If your order will be already processed in that case we are unable to cancel your order and we can offer exchange or gift card.
Yes, you can!
Following the submission of an order you will get a confirmation email of the same.
We will work on it and as soon as it is ready to ship we will send you an email with the tracking number!
All shipped are tracked!
If at any point you need to speak with our support team please feel free to contac us on Whatsapp or by email at [email protected] .
Yes, you can!
We always advise to check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled.
If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will request the original item to be returned and you will receive the new one.
In this process you can also ask for a refund if you prefer.
If you go on cart page under the list of product you have the box ” Coupon Code”. Please insert there your code and click OK to apply the code on your cart.
If you are on checkout page on top of the page you have the request ” Have a coupon? Click here to enter your code” click on that to insert your coupon and then confirm it by clicking “APPLY COUPON” button.
At the present we do not have a physical store open to public but we attend Fete, Festival and Community Event across the Cambridgeshire (UK) to present our product and offer face to face transaction.
We are currently working on it and we are aiming to sell them by the end of June 2024.
We will update on our social network when they will be available to buy.
Thank you so much for it!
A good way to help us without making any purchase is like our social page and share our content you your storytelling on social media.
You will be able to find our social at the bottom of this page.
We are working hard on it and our AIM is to formally launch it by September 2024. As soon as it is ready we will announce it for sure!